Q1: Can I update your NEXIQ 125032 USB Link?
A1: No, do not update NEXIQ 125032 USB Link, otherwise it will not work.
Q2: NEXIQ 125032 USB Link + Software need password?
A2: No, it does need, for more details, please check the user manual in the column “technical support” or under “Related Download Files”.
Q3: I followed the instructions step by step to install the drivers. I didn’t have internet connection and I never tried to update the USB-Link. The “POWER” light” got on and the “DATA” & “FAULT” lights go on and off, on and off. And the device manager show and hide the USB-link drive.
A3: This is because you install the original new driver and the Nexiq is broken, you need to return back to us for repair. (Note: please do not install the original software with our hardware.)
Q4: Does NEXIQ work with Volvo Bus and Isuzu truck? NEXIQ has no communication with these two vehicles.
A4: Nexiq hardware is not compatible with Volvo Bus. And our Nexiq only work with North American Isuzu. Nexiq cannot work well with CAT either, especially the Asian Cat, Nexiq only support CAT with J1939 and J1708 protocol, but so far most CAT engine is CAT special protocol CDL and J1939 Protocol has not yet come into use.
Q5: I bought one NEXIQ 125032 USB-link, after the driver setup finish; I plug Nexiq into the computer and all the indicator lights flash, this is not should be like this, what it means? What should I do? Does Nexiq have any problem? (By the way, I followed the setup instruction in the video)
A5: Try to install successfully the software driver and thenconnect with the car to test the vehicles. Any more questions, please keep contact.
Q6: When the ECU starts, it shows an error message “Received Error Code: 275”
A6: The driver isn’t installed successfully, and the software can’t recognize the hardware.
Q7: When connect the Nexiq, The power light, data light and Fault light keep flash fast, what’s the matter?
A7: You try to update NEXIQ, right? You have to return back us for repair.
Q8: Does Nexiq contain ISUZU IDSS software? IDSS software fail to loading and display CRC error: “the file C:\Program Files\IDSS\ images\2007icvch \processed\fullsize\fullb606.rra doesnt match the file in the setup’s.cab file.”
A8: Please check the setup instruction and step-by-step install the software, and at the same time make sure your computer system support Isuzu IDSS software
Q9: I am your old customer; I buy from you several NEXIQ. But this time, when I open this software: V-MAC III Service diagnostics V2.6.12, it display an error message “Unable to read value software\Mack Trucks, Inc\Common\Device ID”, then I choose “Preferences “and then “RP123A Device name”, but there is nothing in the drop-down box for me to choose Nexiq USB.
A9: Make sure the driver installs successfully and the Patch is installed. Please install the software on another computer, do not install on the computer that you previously used.
Q10: WAS Multi-Diag Truck Diagnostic Tool(item NO.SH49), Nexiq(item NO.SH27), DPA5 (item NO.SH47 and SH47-B)? What is their difference?
A10: both of the three truck scanners are powerful, good quality, best-selling,but there are some differences among them: 1) supported truck models: Nexiq(item NO.SH27)and DPA5 (item NO.SH47 ,SH47-B) mainly work with American trucks, WAS Multi-Diag Truck(item NO.SH49) mainly work with European trucks. 2) Function: their function is almost the same, mainly support diagnosis and basic programming for a part of trucks, for example: Nexiq support program for Cummins.
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